Heartland Animal Hospital COVID-19 Update.
October 30th, 2020
Dear clients,
As always, we appreciate your cooperation as we navigate our rapidly changing world. We are continuing to reevaluate our processes and procedures to keep you and our staff safe, and as such we are excited to announce that, beginning November 2nd, we will be allowing a limited number of clients into the building. What this means for you:
• The doors WILL remain locked, so please call when you arrive for your pet’s appointment.
• We will still be performing curbside services for food and medication pickups, technician appointments, and for any client who would prefer not to enter the building.
• At this time, we will only be allowing one person to accompany each appointment (other than end-of-life appointments, for which we will allow two people).
• Masks are required for entry – NO EXCEPTIONS. If you cannot wear a mask for medical reasons, you must remain outside for a curbside appointment. Masks must always be worn appropriately, covering the mouth and nose. Face shields are not adequate protection, unless a mask is worn underneath.
• No children under the age of 16 will be permitted to enter, so please plan appropriately. If you must bring your child/children along, we will be happy to provide curbside service.
• All clients entering the building will be required to use hand sanitizer upon entrance, after which you will be brought into the exam room. We do require that you remain seated on the bench or stand next to it during your entire appointment.
• Please note that the doctor will perform the exam without assistance from the pet owner. If the doctor does require assistance, the pet will be taken out of the room to the treatment area so a technician can assist the doctor.
• Payment will be taken in the exam room, after which the client will be escorted out of the clinic (lingering in the lobby will not be allowed).
We do request that if you have had contact with anyone who has tested positive or currently being tested for COVID-19, or if you are experiencing any symptoms consistent with infection such as a cough, a fever, or a sore throat, to please call us to discuss the appointment.
Disclaimer: Although we will be cleaning the exam rooms after each appointment, we do not have a ventilation system or air purifier to completely sanitize each room and are not liable if a client contracts COVID-19. Please let us know if you test positive within two weeks of visiting our clinic.
Thank you for allowing us to serve you and your pets during this time. Please stay safe.
