Heartland Animal Hospital COVID-19 Update.

July 21, 2020

Dear clients,

We appreciate your cooperation and patience as we navigate how to provide the best care for your companions during this pandemic. As the COVID-19 situation continues to evolve, we are continuing curbside service and appointments (clients wait in their cars during the appointment) until further notice. Please call, email or text us in advance for food and medication refills to allow our staff time to gather your items and process payments. During peak times there may be a wait when you get here, so we ask that you try to plan accordingly.

Please note: Since we have had our lobby closed, our phones have been extremely busy. You may reach our voicemail during business hours. If it is not an emergency situation please leave a message. We are checking the voicemail as frequently and quickly as we can.

If your pet has an emergency after hours, please contact Blue Pearl Pet Hospital at (515) 727-4872.

Thank you for your understanding during this time. We are trying our best to keep our staff, clients, and patients safe and healthy.

As a reminder: It is essential that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath), who has traveled internationally, to an area in the United States with high incidence of COVID-19, via airplane or train, or has been exposed to a person who is suspected to have COVID-19 in the last 14 days call us to discuss the situation before bringing your pet to our hospital.

Sincerely,
The Doctors and staff at Heartland Animal Hospital