Heartland Animal Hospital COVID-19 Update.

November 16, 2020

Dear clients,

Due to the rapid spike in COVID cases this month in Iowa, we will be returning to curbside service with very few exceptions. We have several staff members who fall into higher risk categories (including Dr. Edel, who is currently expecting and not seeing clients in person except for end of life care), and for their health and safety we prefer to limit the number of people in the clinic. We know our protocols are changing often as the situation evolves, and we appreciate your patience and understanding.

If you feel that you absolutely must accompany your companion inside, please call us prior to the appointment to discuss the situation. We ask that any client who has recently traveled or attended a gathering of more than 10 people recently remain in their vehicle. As always, appropriately worn masks are required for entry (face shields are not adequate protection, unless a mask is worn underneath). We also appreciate clients wearing a mask while in their vehicles for curbside appointments. Food and medication pickups and technician appointments will remain curbside only.

We do request that if you have had contact with anyone who has tested positive or is currently being tested for COVID-19, or if you are experiencing any symptoms consistent with infection such as a cough, fever, or sore throat, to please call us to discuss the appointment.

Thank you for allowing us to serve you and your pets during this time. Please stay safe.